Competency
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Training Objective
In accordance with policies standards and best practices, the learner will be able to:
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1. Initial intake and assessment
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Assess client’s personal, medical, emotional, social, and environmental situation
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Asses mental health needs as a first responder
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Identify client needs and potential crisis situations
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Identify crisis situations and the appropriate response in accordance with organizational policies
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2. Develop plan and strategies
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Coordinate and develop the establishment of an individual plan, goals, coping methods and strategies with the client, client’s support system, and other care providers as necessary
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Develop a plan in collaboration with the client and support team
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Recognize and act on opportunities to move clients to appropriate levels of care; provide referrals to additional services as indicated.
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3. Links to Community Resources and Support (Case Management)
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Identify resources for clients
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Assist and advocate for clients in obtaining appropriate resources
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Cultivate contacts within agencies
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Educate and assist clients with applying for entitlements; i.e. Supplemental Security Income, Social Security Disability Insurance, Medicare, Medicaid, and LINK
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Coordinate intakes to medical appointments, therapy sessions support groups and other resources as required
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Interface and collaborate with parole and probation as appropriate
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Assist clients with reentry housing, homelessness, employment, substance use, budgeting, social support, and medication challenges
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Advocate on client’s behalf and empower clients to advocate on behalf of themselves when appropriate
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Assist clients in learning and improving independent living skills
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4. Supportive Peer Counseling
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Meet with clients regularly to offer one on one peer support and counseling
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Provide peer support and counseling both individually and in support groups
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Work collaboratively with clients to identify coping skills to assist in managing symptoms and stressors experienced
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Provide peer-oriented individual supportive counseling which includes coaching clients in communication skills such as engaging clients, active listening and conflict resolution.
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Facilitate support groups to use the group process to encourage the exchange the ideas and shared problem solving
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Model and coach clients through discussing shared lived experiences, challenges and successes. Model good communication skills, effective coping skills, and self-help strategies
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Actively participate in Peer Support meetings and activities to gain additional support in position
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Participate in peer support groups
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Identify the symptoms of PICS (PTSD) and other mental health crises, coping strategies and refer to support systems
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Assist in the development of social skills through understanding the application of basic conflict mediation, life coaching goal setting, restorative justice and counseling techniques
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Assist clients in finding strategies to deal with the challenges of reentry
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Cultivate self-awareness and identify transference, and countertransference and biases that interfere with peer support through therapy
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5. Crisis Intervention
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See objective above
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Respond to immediate requests for assistance, critical incidences and client’s emergencies
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Provide on-call and crisis coverage as assigned
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Assess for crisis situations and assist clients in identifying the signs and symptoms of crisis requiring further professional or medical care
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6. Administration
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Complete notes, adding assistance and goals for clients in database (add documentation)
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Comply with all policies in terms of handing confidential and proprietary information
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Use release of information when communicating with other agencies
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Actively participate and consult using a team model
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Communicate and consult effectively within the team model for a multi-disciplinary approach to client care within team meetings
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Perform other related duties and/or projects as assigned such as social supports or research into resources
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Use provided database to track clients, goals and notes
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Bonus Optional Criteria
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Acquire a CRSS or peer support or reentry specialist degree within 2 years of hire
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Experience working with people with mental health and/or substance abuse diagnoses preferred Experience in community-based services preferred
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High School Diploma or GED or Associate’s or Bachelor’s degree in any field.
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Verifiable personal experience with psycho-social rehabilitation services, psychiatric disorders, substance abuse, and/or development disorders
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Sustaining interest and compassion in working with adults with psychological, social and medical problems
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